Shipping policy

Made to order

Everything in our shop is made to order. When you place an order, one of our print partners prints your item and posts it straight to you. Because it's printed just for you, it takes a bit longer than something pulled off a shelf.

How long it takes

Most orders arrive in 3 to 4 weeks from the day you order. That covers printing and postage. Embroidered polos ship from the United States and can take longer, and the product page shows the estimate. These times are our best estimate, not a guarantee.

Shipping cost

Shipping is free on everything we sell, to Australia and to every other country we deliver to. You'll see the delivery option for your address at checkout before you pay.

We currently deliver to Australia, New Zealand, the United States, Canada, the United Kingdom, Ireland, much of Europe, Japan, Singapore, South Korea, Hong Kong, Malaysia, Israel and the United Arab Emirates.

Custom and trade orders

Custom, team, club and trade orders are quoted one at a time. Your quote will tell you the timing and any delivery cost for that job.

Need it by a certain date?

Contact us before you order and we'll tell you straight whether it can get there in time.
Email: rhy@magneticislandprints.com.au
Phone: 0452 223 822

Delays, lost or damaged parcels

If your order hasn't turned up after 4 weeks, let us know and we'll chase it with the print partner and the carrier.

If a parcel goes missing or arrives damaged, get in touch with your order number and we'll sort it out with you. Our refund policy explains what we'll do when something goes wrong, and your rights under Australian Consumer Law.