Once your order has been shipped, you’ll receive an email with a tracking link. Tracking updates may take 24–72 hours to appear after dispatch, depending on the carrier.

We want you to feel confident when ordering from us. Please read the policy below to understand how returns and replacements are handled.

Returns

Because each item is made to order, we do not accept returns or cancellations once production has started.
Please review your order details carefully before completing your purchase.

Replacements for Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, we will replace it at no additional cost.

To process a replacement, please contact us within 24 hours of delivery and include:

• A clear video showing the product and the damage
• Photos of the packaging and shipping label
• Your order number

Once verified, a replacement will be issued.

Conditions

Replacements are only approved in the following cases:

• Product arrived damaged
• Product received is incorrect from what was ordered

Replacements are not issued for:

• Wrong size or design ordered by customer
• Buyer’s remorse
• Delays caused by shipping carriers or customs

Once an order has entered production, it cannot be changed or cancelled. If you need to update details, please contact us as soon as possible after placing the order. We’ll assist if the order has not yet moved into production.

If your order arrives damaged, we’ll replace it at no cost.

You must contact us within 24 hours of delivery with:
A short video showing the damage
Photos of the item and packaging
Your order number